Deux Account Deletion
Signed-in users can initiate permanent deletion directly in Deux from Menu > Privacy & safety > Delete account. Review the deletion consequences, continue, type the exact confirmation phrase shown in the app, and submit. The app keeps the session available for a safe retry if the server has not completed deletion; after terminal completion it clears local authentication, disconnects chat, resets purchase identity, and signs the device out.
If you cannot access the app, email refelexion@gmail.com from the address linked to your Deux account with "Deux account deletion request" in the subject. We may request limited information needed to verify account ownership.
What is deleted
- Account profile information controlled by Deux.
- Authentication accounts, sessions, verification records, phone state, profile, contacts, contact requests, and blocks controlled by Deux.
- Private relationship preferences, AI settings, memory, feedback, usage, credit, preview, and deleting-user conversation-membership data.
- Deux-controlled billing identifiers, entitlements, and user-owned billing-event payloads, subject to required financial and fraud-prevention retention.
- The deleting user's chat identity and messages are submitted to our chat service for removal; shared conversations themselves are not deleted.
What may be retained
Shared conversations and channels, counterpart membership and messages, and counterpart-visible shared records may remain where deleting them would remove another participant's history. Retained content reports lose deleting-user identity links and the deleting reporter's optional note while privacy-minimal moderation identifiers, status, and timestamps remain. Deux also retains a non-authenticating account tombstone and privacy-minimal deletion lifecycle state needed for shared references and retry safety. Additional records may be retained where required for security, fraud prevention, legal compliance, dispute resolution, app-store billing, tax, accounting, or backup integrity.
Subscriptions
Deleting Deux does not cancel an Apple App Store or Google Play subscription. Cancel the subscription separately in the applicable store settings.
Timing
The in-app flow may complete immediately or return a safe retry state while provider work is still pending. Outside-app requests are reviewed as soon as reasonably possible. We may ask for additional information to verify account ownership before deleting data.
For privacy questions, see the Deux Privacy Policy or contact refelexion@gmail.com.