Deux Support
For help with Deux, contact refelexion@gmail.com. Please include the email address used for your Deux account, the device type, and a short description of the issue.
Common support topics
- Account access, sign-in, phone verification, and session issues.
- Messaging, contacts, QR invites, invite links, blocking, and notifications.
- AI message review, private feedback, Shared Facilitator messages, relationship type and coaching preferences, and AI usage limits.
- Deux Plus subscriptions, restore purchases, and entitlement status.
- Privacy, account deletion, data access, and correction requests.
Privacy and deletion
Read the Deux Privacy Policy or the Deux Account Deletion instructions. Signed-in users can initiate permanent deletion in Menu > Privacy & safety > Delete account. Eligible human and Deux messages can be reported from their message actions without attaching the message body to the report.
Developer contact
Deux is operated by Deux Refelexion. Public support email: refelexion@gmail.com.
Public trader contact address for regions where it is required: 仏光寺通大宮西入坊門町820番地1, 京都市下京区, Kyoto, Japan 600-8388.
Important note
Deux provides communication coaching and messaging tools. It is not an emergency service, medical care, therapy, diagnosis, crisis counseling, legal advice, or a replacement for professional help.